DELIVERY

Packages are generally dispatched within 1 day after receipt of payment and are shipped via Sendle or Australia Post with tracking. If you prefer delivery by a different carrier, please contact us for a quote and availability to send with your carrier.

WARRANTY & RETURNS

Under the Australian Consumer Law “ACL”, all goods have a statutory warranty and you may be entitled to return your item for refund, repair, or replacement.

DAMAGE

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

REPLACEMENT

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

"CHANGE OF MIND"

We have a 14-day “change of mind” return policy, which means you have 14 days after receiving your item to request a return if you change your mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us. 

You are responsible for the costs of posting the item to us for a “change of mind” return.

Items sent back to us without first requesting a return will not be accepted

EXCEPTIONS / NON_RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.